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Sustainable Human Resource Management Practices for Cultural Differences: Investigation on the tourism and hospitality industry of the Republic of Cyprus
ABSTRACT
The role of leadership in a multicultural environment is an important factor that can direct employees in a way that satisfies the organisational operations. The solutions and implementations that are decided by managers should meet the key objectives of an organisation. The decision of an organization to be active in the field of hospitality and tourism should include correct decisions related to cultural diversity through the examination of the social culture in which they operate. The understanding and respecting of cultural diversity can affect the achievement of goals of an organization.
The purpose of this article is to present the design and methodology has been used to examine this topic, and describe the findings and implications of the results in order to support the organisations and its staff who are employed in the hospitality and tourism industry, and therefore, regarding the cultural diversity and the effects it has on tourists as human beings. This research, analyses the implication of strategic actions by organisations that influence cultural differences in the hospitality and tourism industry. There was found that some gaps appear in relation to the available literature on cultural differences and the effects on hospitality and tourism industry. Two of the main concepts in a very competitive environment, are managers as effective leaders, and leaders as effective managers. The article presents a real empirical study of research related to the local hospitality and tourism industry in the Republic of Cyprus, and analyses some sustainable solutions and implementations that currently exist in the tourism and hospitality sector of the Republic of Cyprus which can create profitability to the stakeholders.
by Dr. Eleftherios M. Colocassides European International University-Paris Journals and Publications