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Investigation into the factors affecting learners’ acceptance of online learning using TAM in the post-COVID era in Singapore

ABSTRACT The unprecedented outbreak of COVID-19 left many countries unprepared, leading to significant global chaos and uncertainty, including Singapore. Many industries, including the training and adult education sectors, suffered significant fluctuations especially in the day-to-day routine in business. As for the education industry, with the introduction of governmental regulations such as physical distancing and reduced indoor gatherings, the paradigm shifts from in-person learning to online learning has emerged as the new norm. The lack of empirical studies conducted in Singapore’s context forms the bedrock for this study. A correlational research design is employed to establish the prevalence of relationships among the variables, and to investigate the learners’ acceptance of online learning in the education setting. The questionnaire comprised of basic demographic information and the constructs of Technology Acceptance Model, labelled with a five-point rating scale (strongly disagree to strongly agree), were disseminated through Qualtrics XM to the 130 participants. Structured Equation Modelling techniques were employed using Smart-PLS version 4 to assess the measurements and structural models during data analysis phase. The conceptual model achieved constructs’ validity and reliability for structural model analysis. Three out of the five hypotheses were accepted, particularly the construct of perceived ease of use on perceived usefulness in using online learning (H1), and the perceived usefulness on both learners’ attitude towards online learning (H3) and behavioral intention to use online learning (H4).

Submitted by:
Guo Qiang TAN
EIU128249
Supervisor:
Dr Aditi Ghosh
Date: January, 2025